What services do you offer at TechWise Support?
I provide technical support for Windows software issues, remote support via AnyDesk, device setup for new desktops and laptops, regular maintenance to keep your devices running smoothly, and virus removal to protect your system from threats.

Do you support both desktops and laptops?
Yes, I offer support for both Windows desktops and laptops, ensuring your devices get the care they need.

Do you only work with Windows operating systems?
Yes, I specialize in Windows operating systems for desktops and laptops, focusing on delivering the best support possible.

How does remote support work?
Using AnyDesk, a secure remote access tool, I connect to your computer over the internet to diagnose and fix software issues, saving you the hassle of an in-person visit.

Is remote support secure?
Absolutely. AnyDesk uses strong encryption to protect your data and privacy. You can watch everything I do on your screen during the session for added peace of mind.

What is AnyDesk?
AnyDesk is a secure, user-friendly remote desktop software I use to connect to your computer and provide support from a distance.

Do I need to install software for remote support?
Yes, you’ll need to install AnyDesk on your computer. It’s quick and easy, and I’ll walk you through the process step-by-step.

Can you assist with software installation?
Yes, I can install and configure software on your Windows computer as part of my technical support and device setup services, tailored to your needs.

Do you offer virus removal services?
Yes, I detect and remove viruses, malware, and other security threats from your Windows devices, and I provide tips to help you stay safe online.

How do you charge for your services?
My pricing depends on the service and complexity of the issue. I provide a clear quote upfront after assessing your needs. Contact me for more details!

Is there sales tax on your services?
No, there is no sales tax on any of my services, so the price I quote is the price you pay (plus any applicable travel charge for in-person visits).

What is your travel charge for in-person support?
For in-person visits in the Columbia, SC area, I charge $0.70 per mile round trip, calculated from my location to yours.

Do you support businesses as well as individuals?
Yes, I provide personalized tech support for both individual customers and businesses in Columbia, SC.

What areas do you serve?
I offer in-person support in the Columbia, SC area. For remote support via AnyDesk, I can assist you anywhere with an internet connection.

How quickly can you respond to a support request?
I aim to respond within 24 hours. For urgent issues, I may be able to assist sooner—just let me know your situation!

Do you offer a guarantee on your work?
Yes, I stand by my services with a satisfaction guarantee. If something isn’t right, I’ll work to make it right at no extra cost.

Can you help with data recovery?
My focus is on software support, setup, maintenance, and virus removal. I don’t offer data recovery services, but I can recommend trusted professionals who can help.

Do you provide training or tutorials?
While my primary focus is fixing and maintaining your devices, I can offer basic tips and guidance to help you use your computer more effectively. For in-depth training, I can suggest helpful resources.

What payment methods do you accept?
I accept cash, credit cards, and electronic payments. Contact me to discuss the most convenient option for you.

Do you offer ongoing maintenance plans?
Yes, I provide flexible maintenance plans to keep your Windows devices in top shape. These include regular updates, system cleanups, and priority support. Reach out to find the right plan for you!